Quality: Our work product begins with the professionalism of our staff.

• We employ only experienced adjusters who have prior insurance company experience. Each team member is also a thorough investigator who knows how to dig for answers and get results.
• Management reviews all work for adherence to best practices. Our reports are well known for their completeness and readability. They are structured to save you time extracting specific information.

Value: Our goal is to provide a superior product at a reasonable rate.

• Unlike most of our competitors, our standard fee schedule omits extra charges for telephone and office expense. We will not nickel and dime a customer. We do not charge for phone calls to or from a client - When you are on the phone with any member of our team, you won’t have to wonder if you’re paying us to ask how your weekend was.
• Our field staff is positioned within the major population centers of our extensive service territory. Fewer branch offices allow us to pass the savings on to you.

Convenience: We are constantly thinking of ways to make your job easier.

• Our adjusters operate on a mobile platform allowing them to receive calls and instruction while in the field. This cuts down dramatically on the need to leave messages for a call back.
• Although we cover a wide territory you won’t need to spend valuable time thumbing through a directory to see which office can handle your assignment. Just forward it to one convenient telephone number or web address and we will make sure it goes to the right field investigator. Our online assignment form even lets you include attachments – no more walking to the fax machine to complete a work request. We’ll send you an acknowledgment in one hour and attempt contact with the requested parties within three hours.